Support & Help Center
How can we help?
Get answers to common troubleshooting questions or reach out to us directly. We are here to help you build and learn.
Direct Email Support
Have a question, feedback, or need help with a project? Send us an email directly from your preferred email client.
Support Email Address
[placeholder: support@bracketapp.com]
Response Time
We typically reply within 24 to 48 business hours. Please include your macOS version and a description of what you were doing when the issue occurred.
Mac App Store Orders
All purchase transactions, family sharing settings, and download management are handled directly by Apple through your Apple ID.
Send Support Inquiry
Fill out this form to prepare a formatted email with your system details.
Self-Help Guides
Common Troubleshooting Steps
Solutions to frequent beginner questions and runtime behaviors.
Bracket includes an automatic Loop Guard. When writing loops like
while(count < 10), beginners often forget to increment count++ inside the loop body. In regular browsers, this locks up the entire computer. Bracket detects excessive loop iterations, halts the runaway code, and preserves your editor so you can fix the loop condition without losing your work.
Bracket functions completely offline, but if your code references external assets (such as an image hosted on Unsplash or a CSS framework hosted on cdnjs), your Mac must be connected to the internet to load those specific files. Also verify that the URL begins with
https:// and has no typos. For local images, use the built-in Asset Manager to add images directly into your project.
When you save a project in Bracket, it creates a folder in your chosen location containing a
project.bracket.json file. This single JSON snapshot contains all your HTML pages, dedicated CSS, JavaScript, and embedded assets. To back up your project, simply copy this folder or file to an external drive, Time Machine, or cloud backup folder in Finder.
Click the + button in the Pages bar to add a new page (e.g.,
about.html). You can choose whether the new page shares the main style.css and script.js files or has its own dedicated files. To navigate between pages in the live preview, write a standard link in your HTML: <a href="about.html">About Us</a>.
Open the Mac App Store on your other Mac, sign in with the Apple ID used to purchase Bracket, click your account name in the lower-left corner, and download Bracket from your purchase history. Family Sharing is also supported if enabled on your Apple ID.
Productivity
macOS Keyboard Shortcuts
Essential shortcuts built into Bracket to speed up your editing.